Services Users Concern Procedure
Mission Services programs (Inasmuch, Men’s Services, Suntrac and Community Services) welcome you as a service user (client, visitor, etc.). We are committed to serve you with dignity and respect with safe, quality service. If you feel that you have not been served with dignity, respect or safely, it is important to us to hear from you. We will do our best to respond to your concerns promptly. This policy is to be posted at all Mission Services locations.
If you have a concern or complaint, please follow this procedure:
STEP 1 – Talk to a staff member. They will write down your comments and they will try to provide a satisfactory response.
STEP 2 – If you do not receive a satisfactory response you should talk to the Manager who will try to provide a satisfactory response.
STEP 3 – If you do not receive a satisfactory response from the Manager please direct your comments in writing to the Program Director of Mission Services of Hamilton, Inc. (P.O. Box 368, Hamilton, Ontario, L8L 7W2). The Program Director will contact you within 5 days to discuss your concerns. If you are no longer a resident at or attending a Mission Services Program, please be sure to provide an address or phone number where you can be contacted.
STEP 4 – If you do not receive a satisfactory response from the Program Director please direct your comments in writing to the Executive Director of Mission Services of Hamilton, Inc. (P.O. Box 368, Hamilton, Ontario, L8L 7W2). The Executive Director will contact you within 7 days to discuss your concerns.
STEP 5 – In the event that your concerns still have not been resolved you may write to the Chairperson, Board of Directors of Mission Services, P.O. Box 368, Hamilton, Ontario, L8L 7W2. Please include the details of your concerns. Assuming that you have followed the steps noted above, the Chairperson will contact you in order to answer your concerns.
Mission Services of Hamilton is committed to being a good neighbour in the communities where we operate. If you have any concerns about the programs and services we deliver, please email firstname.lastname@example.org and we will respond within 2 business days.