COVID-19 Updates

Mission Services has responded to COVID-19 and has adapted our programs and services to follow public health guidelines while still providing critical services to our community.  Organizationally, we have robust screening measures in place (for both staff and clients) and have shared PPE expectations for all scenarios within MSH.   

Last updated September 8, 2020. 

All non-essential programming has been suspended (including tax clinics and food demonstrations).

Volunteering: As a result of COVID-19, we are not accepting any new volunteers. We look forward to hearing from you once it is safe to have our volunteers return.

The 196Our afterschool youth program is cancelled until the schools reopen, but we have found creative ways to connect and engage with our youth during this time.

Willow’s Place: We are focusing on serving unsheltered women only during this pandemic and have put measures in place to maintain social distancing as they eat and share space together. For women who are precariously housed but need our help, we can offer phone and food support. We have an isolation space prepared for women waiting for tests/test results. Hotel spaces are in place for system overflow for single women experiencing homelessness.

Emergency Food: The Good Food Centre will continue as usual, with enhanced preventative measures. Please note that effective March 20, 2020, the East Hamilton Food Centre will be closed until further notice. Read our statement here.

If you are in need of immediate food access and are experiencing symptoms of COVID-19, or have come in contact with someone with symptoms, please do not visit the Good Food Centre. Instead, please ask a friend or family member to do so for you. Please provide a letter of permission and your I.D.

Food Donations: Food items can be dropped off between 8:00am and 4:00pm at our Food Services Compound. We ask that you ring the buzzer located on our gate, lift your trunk and return to your vehicle. Our staff will ask you to fill out a donation receipt while we unload using COVID-19 precautions. Mission Services staff will attempt to have as minimal contact as possible while we accept your valuable food donation.

For all major food donations or inquiries for food drives, please call 905-528-4211 ext 3131.

Addiction Services: For full information on temporary changes to Suntrac, ASH, and ARHP, click here.

Men’s Shelter: Our shelter is currently running at reduced capacity, as guided by Public Health; a purposeful reduction to increase social distancing.  We have isolation spaces for those waiting for tests/test results.  Two new sites have been set up in response to the pandemic for men experiencing homelessness; First Ontario Centre is operating as a shelter and a hotel in Hamilton has dedicated spaces.  These  hotel spaces are being managed by Mission Services.

Inasmuch House: The shelter has re-configured rooms to ensure social distancing and is full.  The City of Hamilton has secured hotel spaces for overflow for women experiencing violence.  We have an isolation space within the shelter for those waiting for tests/test results.  We are responding in creative ways to support women who are experiencing domestic violence as they socially isolate in an unsafe home.

People seeking assistance will not be turned away.

If you have specific questions about your program being affected, please contact the program directly.

  • Addiction Services: 905-528-0389
  • Good Food Centre: 905-528-4212 ext 1101
  • Inasmuch House 24-Hour Crisis Line: 905-529-8600
  • Men’s Shelter: 905-528-7635
  • Willow’s Place: 905-528-5100 ext 1200

Hamilton Public Health has stated that residents need to be mindful that the situation is rapidly evolving. When outside of the home, ensure you maintain a safe distance (6 feet) from others not in your social circle, wash hands frequently with soap and water, and cover cough or sneeze with your sleeve or a tissue.

We will continue to refer to the World Health Organization, the Public Health Agency of Canada, the Ontario Ministry of Health and Hamilton Public Health for information.

Help us look after our community during the pandemic.

See all COVID-19 announcements in detail below.

May 7, 2020
White surgical mask lying flat on a green background.

Positive Case at Inasmuch House

Public Health has declared an outbreak at Inasmuch House, our violence against women shelter, currently consisting of one positive case. On April 29th, one of our […]
April 7, 2020
White surgical mask lying flat on a green background.

April 7: Updates to Addiction Services

An update on how Suntrac and housing programs will be moving forward over the next couple of weeks in response to precautionary measures surrounding COVID-19. 1. […]
March 20, 2020
White surgical mask lying flat on a green background.

East Hamilton Food Centre Closure

We regret to announce that we have made the difficult decision to temporarily close the East Hamilton Food Centre, effective immediately. We know firsthand how many […]

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