Strategic Plan 2022-2025

In 2018, the board of directors and leadership team developed a three-year strategic plan through extensive internal and external consultations. This three-year plan was fulsome and robust and was a guidepost for our work in the community.

The pandemic occurred around the middle of our 2018-2021 Strategic Plan term and thereby shifted our organizational focus from strategy and vision to program survival and client and staff care.

We believe the priorities listed in that Strategic Plan are still relevant and meaningful and those same priorities will provide a solid focus for Mission Services for the next three years. It is for this reason that we will continue the richness of our previous plan and through updates, revisions and minor adjustments, we have created a new 2022-2025 Strategic Plan.

Our Intentions for 2022-2025

We want to:

  • reduce systemic barriers for our service-users
  • be an integral part of Hamilton's homeless serving system
  • link individuals to safe, affordable and appropriate housing
  • help create new housing solutions
  • be guided by harm reduction principles
  • take part in community based research
  • use evidence-informed practices
  • seek solutions to food insecurity
  • work to end gendered violence
  • be part of Hamilton's drug strategy

Pillar 1: Organizational Infrastructure & Sustainability

We will develop our infrastructure, operate more sustainably and invest in the renewal of our organization.

We are committed to:

  • Organizational excellence through accreditation
  • Creating succession planning at all levels
  • Advancing our focus on diversity, equity, and inclusion

Pillar 2: To Be Brilliant at the Basics

We will respond to the ever-changing needs of our clients and strive to be the benchmark for social servicing programming.

We are committed to:

  • Creating an organizational environment that is flexible, fluid and adaptable
  • Investing in our staff, volunteers and board members and provide a positive and responsive environment to attract new talent
  • Striving to ensure that the basic needs of the people we serve are met including food, shelter, care and engagement in community
  • Becoming the organization that other organizations view as the benchmark for being brilliant at the basics

Pillar 3: To Be Leaders and Innovators

We will respond to existing emerging and new community needs. We will continue our role as leaders and innovators, promote creativity and empower staff.

We are committed to:

  • Being champions and advocates for the changes we want to see
  • Actively identifying gaps and finding innovative ways to fill these gaps
  • Enhancing our focus on media relations and strengthening our capacity to tell our story
  • Creating a culture of continuous quality improvement
  • Providing training and learning opportunities for staff, volunteers and board members

Pillar 4: To Act Justly, Show Mercy, and Offer Hope

We serve all people without judgement and treat people fairly and equitably. Clients, staff and volunteers are supported and treated with compassion.

We will seek and utilize feedback from our clients, staff, volunteers, donors and funders.

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